Privacy Policy

1. Introduction

C. Georgiou TeleSecretary LTD, operating under the brand name AiLogica.eu, is committed to protecting the privacy and personal data of its clients, partners, and users of its artificial intelligence services.

This Privacy Policy explains:

what personal data we collect,

how and why we process it,

the legal bases for processing,

your rights under the GDPR,

and the responsibilities of businesses that use AiLogica’s services.

AiLogica operates in full compliance with the General Data Protection Regulation (EU 2016/679 – GDPR) and the applicable laws of the Republic of Cyprus.

2. Data Controller & Contact Details

C. Georgiou TeleSecretary LTD
Trading name: AiLogica.eu
For Data Processing Agreements (DPA), please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

3. GDPR Roles — Full Legal Protection

For all telephone conversations and data processed through the AI Voice Agent:

The client-business using the service is the Data Controller.

AiLogica acts solely as the Data Processor, strictly under the client’s instructions.

Therefore:

✔ AiLogica bears no responsibility for the content of telephone conversations

✔ AiLogica is not liable for information disclosed by callers

✔ AiLogica is not liable for any sensitive data callers may voluntarily reveal

✔ The client-business is fully responsible for informing callers (Articles 12–14 GDPR)

This framework fully shields AiLogica.eu from legal exposure.

4. Categories of Personal Data We Process

AiLogica processes the following categories of personal data:

A. Client Businesses (companies that subscribe to AI Agents)

Name and contact details

Corporate name, activity, and billing details

Email, phone number, address

VAT number (where applicable)

Technical configuration data (instructions, system prompts, operational procedures)

B. Callers of Client Businesses (end-users who speak with the AI Agent)

Caller ID (CLI)

Call summaries

Transcriptions

Call recordings (only if enabled by the client)

Technical metadata: date, time, call duration, line, agent ID

5. Sensitive Personal Data — Full Safeguards

AiLogica:

✔ does not request, collect, or store sensitive data unnecessarily

✔ only processes sensitive data if the caller voluntarily discloses it

✔ never evaluates or further processes medical information

If sensitive information arises during calls (e.g., for medical offices):

The client-business (e.g., clinic) bears full responsibility for lawful processing and caller notification.

AiLogica processes such information only as a Data Processor, solely to fulfill the client’s instructions.

6. How We Collect Personal Data

We collect data when:

you use AiLogica’s services,

you interact with the AI Voice Agent,

you contact us via email or forms,

you browse our website (see Cookie Policy).

We do not collect data from third parties unless explicitly authorised.

7. Purposes of Processing

We process data strictly for:

Provision and operation of AI Voice Agent services

Call handling, summarization, and forwarding to client-businesses

Technical support

Invoicing and contractual obligations

System security and fraud prevention

Service optimization (without cross-project data usage)

Optional business communication (with consent)

8. Legal Bases for Processing (GDPR)

Performance of a contract

Consent

Legitimate interests

Legal obligations

9. Data Retention Periods

Client data: up to 7 years (for accounting and compliance)

Agent configuration data: for the duration of the contract

Call summaries: according to the selected subscription plan

Call recordings: retained only for the period defined by the client

Communication metadata: up to 12 months

After expiration of the retention period, data is deleted or anonymized.

10. International Data Transfers — Fully Compliant

AiLogica:

uses service providers located within the EU or in GDPR “adequate” jurisdictions,

applies Standard Contractual Clauses (SCCs) for any transfers outside the EU,

ensures all providers meet GDPR security standards.

This eliminates any risk of unlawful data transfer.

11. Data Sharing with Third Parties

Data is only shared with:

secure cloud and telephony providers,

technical support partners,

accounting or legal professionals,

the client-business that the caller is contacting.

AiLogica never sells personal data.

All third parties must follow strict confidentiality and GDPR obligations.

12. Data Security

AiLogica implements advanced security measures, including:

encryption,

access controls,

firewalls and monitoring,

data minimization policies,

secure data centers,

strict internal confidentiality rules.

Access to personal data is restricted exclusively to authorized personnel.

13. Your Rights Under GDPR

You have the right to:

access your data,

rectify incorrect data,

request deletion,

restrict processing,

object to processing,

request data portability,

withdraw consent at any time.

To exercise any of these rights, contact This email address is being protected from spambots. You need JavaScript enabled to view it.

.
We respond within 30 days in accordance with GDPR.

You also have the right to lodge a complaint with:

Office of the Commissioner for Personal Data Protection (Cyprus).

14. Cookies

Our website uses:

essential cookies,

analytics cookies (e.g., Google Analytics).

See our full Cookie Policy for details.

15. Policy Updates

This Policy may be updated when required.
Latest update: January 2025