Artificial Intelligence Policy

1. Purpose of This Policy
This Artificial Intelligence Policy outlines the principles, limitations, and operating framework of the AI Voice Agentservices provided by AiLogica.eu, aiming to ensure transparency, regulatory compliance, and the responsible use of artificial intelligence.
AiLogica.eu is committed to the safe, responsible, and controlled use of Artificial Intelligence, in accordance with the General Data Protection Regulation (GDPR) and the principles of the upcoming European Artificial Intelligence Act (AI Act).

2. What AI Voice Agents Are
AI Voice Agents are digital voice assistants designed to:
answer incoming telephone calls,
understand natural human speech,
operate based on predefined instructions and workflows,
record information and relay it to the client.
AI Voice Agents do not operate autonomously and do not possess independent judgment.
They function strictly according to the configuration and instructions defined by the client business.

3. Operational Limits & Control Mechanisms
AiLogica.eu applies strict operational boundaries to AI Voice Agents:
AI Voice Agents do not make legal, medical, or financial decisions.
They do not provide diagnoses, legal opinions, or binding professional advice.
They do not replace healthcare professionals, lawyers, or other licensed specialists.
They are not automated decision-making systems producing legal or similarly significant effects.
When human intervention is required, the AI Voice Agent:
records the request,
immediately notifies the client,
or escalates the communication according to the client’s predefined instructions.

4. Role of AiLogica.eu
AiLogica.eu:
designs,
configures,
and trains AI Voice Agents
strictly based on the client’s documented instructions.
AiLogica.eu does not determine the content of conversations,
does not decide how data is used,
and does not bear responsibility for business decisions made by the client based on the information collected.

5. Role of the Client
The client using AI Voice Agents:
defines all instructions, workflows, and operational rules,
is responsible for the lawful use of the service,
bears responsibility for informing callers about AI usage,
ensures compliance with applicable laws and sector-specific regulations.
The client remains solely responsible for:
the content of conversations,
decisions made based on call information,
compliance with industry-specific legal frameworks (e.g., healthcare, legal services).

6. Transparency & User Information
AiLogica.eu promotes transparency in AI usage:
Calls are handled by a digital assistant, not a human operator.
Clients must inform callers that an AI Voice Agent is being used.
Access to call summaries and records is provided according to client instructions and applicable data protection laws.

7. Training & Data Usage Restrictions
Data processed through AI Voice Agents:
is not used for general AI model training,
is not shared or mixed across different clients,
is processed exclusively for the purpose of providing the contracted service.

8. Security & Compliance
AiLogica.eu implements appropriate technical and organizational security measures to:
protect personal data,
restrict access,
monitor AI system performance.
AI systems are deployed with respect for:
human dignity,
privacy,
the principle of data minimization.

9. Limitation of Liability
AI Voice Agents are provided as communication support tools.
AiLogica.eu shall not be liable for:
errors resulting from incorrect or incomplete client instructions,
misinterpretation of information by the AI Voice Agent,
decisions made solely by the client based on call outputs.
Responsibility for the use and interpretation of information remains exclusively with the client.

10. Policy Updates
This Artificial Intelligence Policy may be updated to remain aligned with applicable legal and regulatory requirements.
Last updated: January 2025